In a sector where accuracy and transparency are critical, medical information plays a strategic role in ensuring the dissemination of reliable knowledge to healthcare professionals, patients, and regulatory authorities.
At Universal Medica Group, we support pharmaceutical companies by managing medical information requests with rigor, responsiveness, and compliance.
Our goal? To provide accurate, validated, and traceable responses that ensure patient safety, build trust with healthcare professionals, and maintain compliance in your medical communications.
Our Expertise in Medical Information
Medical Information is a fundamental pillar in healthcare product management. Our teams handle:
- Handling medical information requests: questions on indications, dosages, interactions, side effects, etc.
- Support for healthcare professionals and patients
- Traceability and analysis of medical data
- Integration of requests into pharmacovigilance and quality systems
- Optimization of medical knowledge databases
Why is this critical?
Efficient request handling ensures the accuracy of communicated information, regulatory compliance, and prevents risks from the misuse of healthcare products.
Our Medical Information Services
Our teams offer solutions tailored to the needs of pharmaceutical and healthcare industries, ensuring comprehensive and compliant handling of medical interactions.
Multichannel Management of Medical Information Requests
- 24/7 handling of requests via phone, email, website, chat, and social media
- Scientifically validated and regulatory-compliant responses
- FAQ management and drafting of standard response documents (SRDs, FAQs, user guides, etc.)
- Integration of requests into secure and traceable databases
Our teams handle over 70,000 requests annually, ensuring fast and compliant responses to healthcare professionals and patients.
Universal Medica Group for daily and rigorous support in Vigilance matters.
Priority is given to patient safety in all countries and to both local and international regulatory excellence.
Information Management and Traceability System
- Use of MedicaSource, our dedicated CRM tool for medical information
- Full history and traceability of interactions
- Intuitive interface for analyzing request trends and detecting weak signals
- Seamless integration with pharmacovigilance and quality management systems
Added value: our experts also master major CRM tools on the market (Trackwise, Salesforce Health Cloud, Veeva, etc.).
Scientific and Regulatory Support
- Scientific monitoring and updating of knowledge databases
- Drafting of therapeutic guides and product information documents
- Content verification and validation to ensure compliance with regulatory requirements
- Interaction with health authorities when required
Integration with Pharmacovigilance and Quality Management
- Immediate identification and escalation of pharmacovigilance cases
- Coordination with vigilance teams to ensure compliant handling of adverse events
- Detailed reporting and trend analysis to anticipate healthcare professionals’ needs
Case Study: a partner laboratory identified an unusual trend in information requests thanks to our proactive interaction analysis.
Training and Team Support
- Training for internal teams on managing medical information requests
- Dedicated sessions for commercial teams to respond effectively to healthcare professionals
- Integration of training modules through our EuroAcademy platform
Our strength: customized training to ensure your teams master best practices in medical communication.
An Approach Compliant with Regulatory Requirements
Our services are designed to meet the highest regulatory standards, ensuring the dissemination of accurate, transparent, and compliant medical information in line with health authority expectations.
Why is this essential?
Ensuring compliance in medical information enables ethical and transparent communication. Reliable and rigorous medical information also strengthens trust among healthcare professionals, fosters loyalty, and contributes to a positive, credible brand image for patients and clients.
Why Choose Universal Medica Group for Your Medical Information Services?
- Proven Expertise: Over 20 years of experience in medical information management
- Responsiveness and Flexibility: 24/7 service to meet the needs of patients and healthcare professionals
- Advanced Tools: Use of MedicaSource and other CRM tools to ensure traceability and request analysis
- Compliance and Scientific Rigor: Strict adherence to current regulations
- Tailored Support: Solutions adapted to the specific needs of each pharmaceutical company
Universal Medica Group: Your Trusted Partner in Medical Information
By entrusting us with your Medical Information management, you gain access to a team of dedicated experts, powerful tools, and a fully compliant approach aligned with international regulations.
We help you ensure smooth, rigorous, and reliable scientific communication, ultimately strengthening patient safety and healthcare professional trust.
Want to learn more? Contact us today to discover how we can support your Medical Information management needs.
